Privacy Policy
Last updated: March 31, 2026
1. Introduction
Welcome to MyVenues ("we," "us," or "our"). MyVenues operates the website myvenues.ai and related services (collectively, the "Platform"). We are a marketplace that connects event planners with unique venue spaces for weddings, corporate events, birthdays, private parties, and more.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Platform, submit an inquiry, list a venue, or otherwise interact with our services. By using MyVenues, you agree to the collection and use of information in accordance with this policy.
If you do not agree with the terms of this Privacy Policy, please do not access or use the Platform.
2. Information We Collect
2.1 Information You Provide Directly
We collect information that you voluntarily provide when using our Platform, including:
- Inquiry & Contact Data: Name, email address, event details, and any other information submitted through our forms or venue quiz.
- Venue Listing Data: Contact information, venue description, capacity, and related details if you apply to list a venue.
2.2 Information Collected Automatically
When you access our Platform, we automatically collect certain information, including:
- Device & Usage Information: IP address, browser type and version, pages viewed, referring/exit URLs, and basic interaction patterns.
- Cookies & Similar Technologies: Information collected through cookies, web beacons, and tracking pixels (see Section 6).
3. How We Use Your Information
We use the information we collect for the following purposes:
- Providing Our Services: To facilitate venue searches, process booking inquiries, connect you with venue hosts, and manage your account.
- Personalization: To tailor venue recommendations, search results, and content based on your preferences and browsing behavior.
- Communication: To send booking confirmations, inquiry responses, service updates, and customer support messages.
- Marketing: To send promotional emails, newsletters, and targeted advertisements about our services (with your consent where required).
- Analytics & Improvement: To analyze usage trends, improve our Platform's functionality, and develop new features.
- Safety & Security: To detect and prevent fraud, abuse, and security incidents, and to verify user identities.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
- Payment Processing: To process transactions and manage billing for venue bookings and listing services.
4. How We Share Your Information
We may share your personal information in the following circumstances:
- With Venue Hosts & Event Planners: When you submit an inquiry or booking request, your relevant information (name, event details, contact information) is shared with the venue host to facilitate the booking.
- Service Providers: We share data with third-party companies that perform services on our behalf, such as payment processing, data analytics, email delivery, hosting, customer service, and marketing.
- Business Partners: We may share aggregated, non-personally identifiable information with partners for joint marketing, research, or product development.
- Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of MyVenues, our users, or the public.
- Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
5. Third-Party Services & Analytics
We use the following third-party services to help us operate and evaluate our Platform:
- Netlify: We use Netlify to host our website and securely capture form submissions. For more information, visit Netlify's Privacy Policy.
- Meta (Facebook) Pixel: We use the Meta Pixel to understand how users interact with our website and measure the effectiveness of our advertising on Meta platforms. You can manage your ad preferences or opt out through your Facebook account settings. View Meta's Privacy Policy.
These third-party services have their own privacy policies governing the use of your information.
6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to collect information and improve your experience on our Platform.
6.1 Types of Cookies We Use
- Essential Cookies: Necessary for the Platform to function properly, such as maintaining your login session and remembering your preferences.
- Analytics Cookies: Help us understand how visitors interact with our Platform by collecting and reporting information anonymously (e.g., Google Analytics).
- Marketing Cookies: Used to track visitors across websites to display relevant advertisements and measure campaign effectiveness.
- Functional Cookies: Enable enhanced functionality and personalization, such as remembering your search filters and venue preferences.
6.2 Managing Cookies
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our Platform may not function properly without cookies.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Account Data: Retained for the duration of your account and for a reasonable period afterward (typically up to 3 years) to comply with legal obligations and resolve disputes.
- Inquiry & Booking Data: Retained for up to 5 years after the last interaction for record-keeping and legal compliance.
- Analytics Data: Aggregated and anonymized data may be retained indefinitely for statistical purposes.
- Marketing Data: Retained until you unsubscribe or request deletion.
When your data is no longer needed, we will securely delete or anonymize it.
8. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure database storage with access controls
- Regular security assessments and vulnerability testing
- Employee access restrictions on a need-to-know basis
- Incident response procedures for data breaches
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
9. International Data Transfers
MyVenues operates globally and your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from those in your jurisdiction.
When we transfer personal data internationally, we implement appropriate safeguards, such as:
- Standard Contractual Clauses (SCCs) approved by relevant authorities
- Ensuring third-party recipients maintain adequate data protection standards
- Obtaining your consent where required by applicable law
10. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to certain exceptions.
- Portability: Request a copy of your data in a structured, commonly used, machine-readable format.
- Objection: Object to the processing of your personal information for certain purposes, including direct marketing.
- Restriction: Request that we restrict the processing of your personal information under certain circumstances.
- Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.
- Opt-Out of Marketing: Unsubscribe from marketing emails by clicking the "unsubscribe" link in any promotional email or by contacting us directly.
To exercise any of these rights, please contact us at privacy@myvenues.ai. We will respond to your request within 30 days (or sooner if required by law).
11. Children's Privacy
MyVenues is intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If you are under 18, please do not use our Platform or provide any personal information.
If we learn that we have collected personal information from a user under the age of 18, we will take steps to delete that information as soon as possible. If you believe we may have collected information from a minor, please contact us at privacy@myvenues.ai.
12. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
- Right to Know: You may request details about the categories and specific pieces of personal information we have collected, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.
- Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
- Right to Opt-Out of Sale/Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information. MyVenues does not sell personal information in exchange for monetary consideration. However, some data sharing for targeted advertising may constitute a "sale" or "share" under the CCPA/CPRA.
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
- Right to Correct: You may request correction of inaccurate personal information.
To submit a CCPA request, contact us at privacy@myvenues.ai. We may need to verify your identity before processing your request.
13. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):
- All rights listed in Section 10 above apply under GDPR.
- Legal Bases for Processing: We process your data based on: (a) your consent, (b) the performance of a contract with you, (c) our legitimate interests (such as improving our services, preventing fraud, and marketing), and (d) compliance with legal obligations.
- Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority if you believe our processing of your personal information violates applicable law.
For GDPR-related inquiries, contact us at privacy@myvenues.ai.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last updated" date at the top of this page
- Notify you via email or a prominent notice on our Platform
- Where required by law, obtain your consent to the updated terms
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will make every effort to respond to your inquiry within 30 days.